Last updated: 13 July 2026
Smith Property Valuations Pty Ltd, trading as McLennan Steege Smith Property Valuations, is committed to protecting your privacy and handling personal information in a transparent and responsible manner.
This Privacy Policy explains how personal information is collected, used, stored and disclosed when you interact with our website, contact our team, request a valuation, or engage our property valuation services.
1. Who We Are
McLennan Steege Smith Property Valuations is the trading name of Smith Property Valuations Pty Ltd.
Legal Business Name: Smith Property Valuations Pty Ltd
Trading Name: McLennan Steege Smith Property Valuations
ABN: 23 001 008 653
This Privacy Policy applies to all personal information collected by Smith Property Valuations Pty Ltd trading as McLennan Steege Smith Property Valuations through this website, related communications, valuation instructions, inspections, reports and associated business activities.
2. Personal Information We Collect
We may collect personal information including:
- Name
- Phone number
- Email address
- Postal address
- Property address or valuation location
- Information about the property or valuation request
- Information provided as part of a valuation instruction, enquiry, report, document or correspondence
- Details of any authorised representatives involved in the matter, such as solicitors, accountants, agents, lenders, trustees or government bodies
- Billing and payment-related information
- Any other information you voluntarily provide
Depending on the type of valuation, we may also receive confidential or matter-specific information, such as information relating to family law, probate, taxation, SMSF, insurance, legal, commercial or private valuation matters.
We only collect personal information that is reasonably necessary to provide our services, prepare valuation reports, respond to enquiries, meet our professional obligations, or manage our business.
3. How We Collect Personal Information
Personal information may be collected when you:
- Submit an enquiry through our website
- Contact us by phone, email, or online form
- Request a quote or valuation fee estimate
- Engage us to provide property valuation services
- Provide property details, instructions or supporting documents
- Arrange access to a property for inspection
- Communicate with our valuers or administration team
- Call our office, in which case we may collect call-related information, such as your phone number or details provided during the call
- Apply for a role or provide employment-related information to us
We may also collect information from authorised third parties where relevant to the valuation matter, such as solicitors, accountants, agents, lenders, councils, government bodies, trustees or other representatives.
We may also collect property-related information from publicly available sources, property data providers, land title records, council information, market data and property listings.
We may also collect limited technical information, such as IP address, browser type, device information, pages visited, and website usage data for website analytics and performance monitoring.
4. How We Use Personal Information
We use personal information to:
- Respond to enquiries and valuation requests
- Provide property valuation services
- Confirm the scope of the valuation
- Arrange property inspections and access
- Prepare valuation reports, advice, correspondence, invoices and related documentation
- Communicate with customers regarding services
- Communicate with authorised representatives involved in the valuation matter
- Improve our website and customer experience
- Meet legal, regulatory, professional and record-keeping obligations
- Verify identity where reasonably required
- Manage complaints, disputes, payment issues or service-related enquiries
- Assess job applications or employment-related enquiries, where applicable
We do not sell personal information.
We may also use personal information to support advertising and marketing activities, including measuring advertising performance and showing relevant ads, where permitted by law.
We do not use confidential valuation matter details for general marketing purposes.
5. Disclosure of Personal Information
We may disclose personal information:
- To employees or contractors involved in providing property valuation services
- To service providers who assist with business operations, such as website hosting, email, IT support, cloud storage, analytics, call tracking, marketing platforms, booking or enquiry systems, accounting and administration systems
- To valuers, consultants or professional advisers involved in providing or reviewing valuation services
- To the person or organisation that instructed the valuation, where they are authorised to receive the information
- To authorised representatives, such as solicitors, accountants, agents, lenders, trustees, insurers, councils, government bodies, courts or tribunals, where relevant to the valuation matter
- To payment providers, debt recovery providers, insurers or advisers where reasonably required to manage billing, payment disputes, claims or professional obligations
- Where required or authorised by law
All reasonable steps are taken to ensure third parties handle personal information securely and in accordance with privacy obligations.
We do not disclose valuation reports or confidential matter information to unrelated third parties unless authorised, required for the services, or required by law.
6. Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely and accessed only where necessary for legitimate business purposes.
We may retain valuation files and supporting records for legal, professional, accounting, insurance or regulatory purposes.
Where information forms part of our business or valuation records, we may retain it for at least six years, or longer where required or permitted by law.
When information is no longer required, we take reasonable steps to securely destroy, delete or de-identify it.
7. Cookies and Website Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to:
- Understand how visitors use the website
- Monitor website performance
- Improve functionality and content
- Support website security and contact form functionality
- Remember user preferences where applicable
Website tracking technologies may also be used to measure advertising effectiveness and improve the relevance of marketing content.
You can control or disable cookies through your browser settings.
8. Advertising and Marketing Technologies
We may use advertising and marketing technologies, including services provided by Google and Meta (such as Google Ads and Meta Ads), to:
- Understand how users interact with our website after viewing or clicking advertisements
- Measure the effectiveness of our advertising campaigns
- Deliver more relevant advertising based on user behaviour and interests
These services may use cookies, pixels, tags, and similar technologies to collect information such as:
- Pages visited on our website
- Time spent on pages
- Actions taken (such as form submissions)
- Device and browser information
- IP address
This information may be used to build audiences for advertising, including remarketing and lookalike audiences, and to show ads to users on other websites and platforms.
We do not use this information to personally identify individuals and do not sell personal information.
We do not intentionally use sensitive or confidential valuation matter details, such as family law, probate, legal or dispute-related information, to create advertising audiences.
You can control how your information is used for advertising purposes by adjusting your browser settings, managing cookie preferences, or using the settings provided by third-party platforms such as Google and Meta.
9. Access, Correction and Deletion Requests
You may request access to, correction of, or deletion of personal information we hold about you by contacting us.
We will respond within a reasonable timeframe, subject to legal requirements.
We may need to verify your identity before providing access or making corrections.
Access, correction or deletion may be limited where required or permitted by law, including where information is confidential, legally privileged, relates to another party, or must be retained for legal, professional, accounting, insurance or regulatory reasons.
10. Privacy Complaints
If you believe we have breached your privacy rights, please contact us so we can investigate and respond.
Please provide enough detail for us to understand and investigate your concern.
We will acknowledge your complaint and aim to respond within a reasonable timeframe. If the matter is complex, we may need additional time to investigate and respond.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11. Children and Minors
Our services are not directed to children. However, in some valuation matters, information relating to children or minors may be provided to us, for example in family law, estate, trust or legal matters. We only collect and use this information where reasonably necessary for the valuation matter or where required or permitted by law.
12. Job Applications and Employment Information
If you apply for a role with us or provide employment-related information, we may collect and use that information to assess your application, contact you about employment opportunities, and manage recruitment or employment processes. We may retain job application information for a reasonable period, unless you ask us to delete it and we are not required to retain it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on this website.
14. Contact
For privacy-related enquiries, please contact Smith Property Valuations Pty Ltd using the contact details provided on this website.
